The UPS Store

Kevin and the staff are great people to do business with! Super helpful and friendly!!

The worst experience ever! I went to print 10 11x17 prints for work, the young man asked me what size and I told him very clearly 11x17. He proceeded to print out 24x36 and I told him that I didn't ask for that. He then tried to print the 11x17 and it took forever. He said the printer was having issues communicating with the printer. I waited patiently and stepped away to make a phone call. I looked up after my call to see him walking out and saying "later" to the other two guys in the store. Without even saying "so and so will be helping you because I have to leave". The next person was even less helpful. I was there for almost 20 minutes and left empty handed. The store smelled like a locker room, neither of the 3 employees there new what they were doing and they had no customer service skills whatsoever! They weren't rude but they may have well been. After the first employee left the second one probably only spoke 3 words to me. Literally, 3 words. I have used them to ship before but will now travel to Algonquin to do my business. Not that I did a huge amount of business there but I will never step foot in that place again.

I just stopped by to ship 8 items. The person behind the counter only listed 6 items. When I looked at the receipt, I saw only 6 items. I discussed with him there are 2 missing items, and he kept assuring me that "all are in" several times. I insisted to get a receipt for all items, and simply he did not have them. His statement led me to believe that he was gifting himself the other two items, if I did not question him. The same person, wanted to charge me $3 dollars to print UPS label. When I questioned him he charged one dollar. I do not think UPS would accept this person's conduct. May be more complaints will get someone to investigate this location.

Great job. Kevin is terrific. Everyone friendly and helpful. Also purchased peanuts and tape.

Amazing customer service! If you look at the people who rate this store 1 star, they rate everything 1 star and have nothing better to do than be constantly negative. Believe the reviews of the people who took the time to talk about their experience. If you’re worried about sending something fragile, bring it to Kevin. He is a packing wizard!